bdt98 FAQ Center

Teen Patti is a popular South Asian three-card game where the dealer deals three cards to each player and the one with the strongest hand wins. In Andar Bahar, one card is placed in the middle of the table and you bet on whether the next card of the same value will land on the "Andar" (left) side or the "Bahar" (right) side. At bdt98, these games are streamed live from a real studio, so the whole experience feels just like a real casino.

Yes, every live table has a set minimum and maximum bet limit. Tables with lower limits are available for new players and tables with higher limits for experienced players. The limits are clearly shown in the table information before you start the game. It's wise to choose the table that suits your budget.

Yes, in live casino games professional trained dealers run the game from a real studio. The footage is streamed directly to your device through high-quality video cameras. You can see the cards or roulette wheel with your own eyes. With a normal internet connection the whole experience is smooth and feels just like a real casino.

Roulette is not hard at all. A small ball is released onto a spinning wheel and you place your bet beforehand on which number or colour (red or black) the ball will land on. Betting only on red or black gives you roughly a fifty-fifty chance of winning, so that is the easiest starting point for beginners. Before sitting at a live roulette table at bdt98, take a moment to look over the interface — once you understand where to place your bets, you will feel comfortable.

If the connection drops, the result of the round you placed a bet on stays saved in the system. Once you reconnect, the result and your account balance will be updated automatically. If the problem persists, contact us via live chat — the bdt98 support team is active 24/7 and provides quick resolutions.

Absolutely. The withdrawal system at bdt98 is active seven days a week, twenty-four hours a day. Whether it is the middle of the night or a holiday, you can submit a withdrawal request at any time via bKash, Nagad, or Rocket. Your money typically arrives in your mobile wallet within 5 to 30 minutes.

The standard processing time for withdrawals at bdt98 is just 5 to 30 minutes. As soon as your request is approved, the money reaches your bKash, Nagad, or Rocket wallet. If for any reason the money does not arrive within that time, let us know via live chat and the support team will verify it promptly.

For security reasons, bdt98 only approves withdrawals to a mobile wallet registered in the account holder's own name. It is not possible to send money to someone else's bKash, Nagad, or Rocket number. So make sure the number you provided when opening your account is registered in your own name.

The minimum withdrawal amount at bdt98 is ৳500. You cannot submit a withdrawal request if your balance is below this amount. The minimum deposit amount is ৳200 and this applies to all three methods — bKash, Nagad, and Rocket.

When a withdrawal is rejected, the reason is usually shown in your account messages. Common reasons include a wallet number mismatch, incomplete KYC verification, or an unmet wagering requirement. If you cannot figure out the reason, contact us via live chat or email us at [email protected] and the support team will explain in detail.

Yes, this is very important. The name on your bdt98 account must match exactly with the registered name on your bKash, Nagad, or Rocket mobile wallet. If the names do not match, your withdrawal request may be automatically rejected. So make sure you enter the correct name right from the start when creating your account.

KYC verification is usually requested before your first large withdrawal or if an unusual transaction pattern is detected on your account. It is a standard security procedure that keeps your account safe and prevents fraudulent activity. Once verification is complete, you will generally not be asked again.

The most accepted document for identity verification is the National ID card (NID). A valid passport or birth registration certificate (if you do not have an NID) may also be accepted. Photos must be clear and readable — blurry or cropped images are not accepted. Contact us via live chat to confirm which document you need to submit.

There is no need to worry if your verification is rejected. Read the reason for rejection carefully — most issues come from blurry photos or a name mismatch. Fix the issue, take a new clear photo, and resubmit your application. If you still have trouble, email [email protected] and the support team will guide you.

Yes. bdt98 uses SSL encryption to keep all your personal information and financial transactions secure. Documents submitted for KYC are used solely for identity verification purposes and are not shared with third parties. Read our privacy policy for more details.

Having a few details ready before contacting support helps resolve your issue faster: the mobile number or email address registered on your account, a detailed description of the problem (when it happened, which page it was on), and any relevant transaction IDs or screenshots. With this information, the support agent can understand and resolve your issue much more quickly.

bdt98 customer support is active 24 hours a day, 7 days a week. You can reach support at 3 in the morning or on Eid. Instant assistance is available via live chat and emails are answered as quickly as possible. There are no set office hours — contact us whenever it is convenient for you.

bdt98 currently offers two support channels. The first is live chat — you can start a chat directly from any page on the site and it is the fastest option. The second is email — write to [email protected] for detailed assistance. Both channels offer service in both Bengali and English.

You can absolutely contact us in Bengali. The bdt98 support team provides full service in Bengali for players from Bangladesh. Write in Bengali via live chat or email and you will receive a reply in Bengali. You can also write in English — use whichever is more convenient for you.

Send the details of any complaint by email to [email protected]. Write a clear subject line and attach any relevant screenshots or information. You can also raise a complaint via live chat, but for detailed written matters email is more effective. The team will review your complaint and take appropriate action.